Blackrow are committed to ensuring all its products and services continually satisfy the legal, regulatory and safety requirements of its customers in relation to quality, cost, performance, safety and reliability, whatever industry sector they work in.
We believe that quality improvement is a continual process and is achieved by operating systematic quality management and ongoing staff training throughout the whole company. In this way, we can ensure the risks and opportunities that can affect the conformity of products and services are determined and addressed in accordance with the requirements of ISO 9001: 2015 and BS EN 1090.
Our reputation depends on the quality of our products and services so we undertake regular independent external and customer audits to review our processes. We also adopt suggestions from customers on potential improvement initiatives. In this way, we can make sure our Quality Policy is appropriate and fit for purpose and supports the strategic direction of the business and needs of our clients.